Full-Time Director of Operations
NOTE: This job listing has expired and may no longer be relevant!
We are looking for an amazing candidate to fill a newly created role, Director of Operations. This role will report directly to the Vice President of Operations and is her right hand. S/he will bring a fresh and innovative perspective to the Central Operations team while understanding and respecting what works. This person is an excellent culture fit – sincere and smart, humble and listening. S/he is a natural leader and has the ability to get down in the weeds one minute and then shift to a strategic conversation the next. S/he loves to solve problems and is not afraid to challenge the status quo in a way that excites people and invites them to join in. The Director of Operations is able to work autonomously, is detail-oriented, thrives in a fast-paced environment, can effectively balance competing priorities, and doesn’t let anything fall through the cracks. Above all, s/he is energized when bolstering the team’s effectiveness, efficiency and productivity.
The Central Operations Team at GHC is comprised of professionals who are responsible for the organization’s finances, fellowship admissions process, legal and internal policy compliance, the health and safety of fellows, IT and payroll and benefits compliance. It’s a small but mighty cross-functional team that punches above its weight.
Global Health Corps:
Global Health Corps (GHC) is building a new generation of global health leadership. We believe that solving the world’s most pressing global health challenges requires better and more connected leaders who are able to work across traditional boundaries like geography, sector, and issue area to engineer stronger global health systems. We need more than clinicians and providers; we need management consultants, engineers, artists, and architects. We need new leadership voices and new perspectives, especially those representing the populations most often left out and unheard.
GHC competitively recruits and selects emerging leaders from around the world who represent a wide range of skillsets and areas of expertise, all of which are critical to rebuilding and strengthening health systems. GHC is developing a cadre of health equity leaders through a unique leadership development program that utilizes experiential and formal learning methods.
Through a one-year fellowship program, fellows address a wide-range of health issues with high-impact grassroots organizations, NGOs, and ministries of health in Rwanda, Malawi, Uganda, Zambia, and the United States. Fellowship positions are demand-driven, ensuring that our fellows fill real-time health systems gaps and serve to amplify the great work already in progress. Placement organizations benefit from the skills and energy of fellows, as well as the support of GHC. We are building a network of young changemakers who share the common belief that health is a human right.
The Director of Operations will broadly:
- Act as an advisor to the Vice President of Operations as well as support her in the execution of cross-departmental activities
- Ensure that the Central Operations team develops and achieves its quarterly and annual goals
- Work with other Central Operations team members on a regular basis to ensure alignment, coordination and advancement of cross-functional projects
- Develop organization-wide communications and assist the Vice President of Operations with management of the team calendar, responsibilities and capacity planning
- Own projects that have direct impact on teams across the organization
This job description in no way states or implies that these are the only duties to be performed by this employee.
Critical Thought Partner
- Provide sound counsel to the Vice President of Operations and maintain complete confidentiality on a range of sensitive topics
- Assist the Central Operations Team with the coordination of our quarterly planning process (OKRs – Objectives and Key Results), ensuring we clearly define and communicate outcomes as well as align across the organization during these planning processes
- Work with the Vice President of Operations to define objectives for and the structure and content of team retreats
- Coordinate some or all of the Global Operations meetings for our geographically-dispersed team members
- Assist with the onboarding of new employees across the organization so they are well-oriented to Operations-related workstreams
Business Planning & Risk Management
- Evaluate potential future events which may adversely affect aspects of key operations and lead staff members in the assessment of mitigating factors that can reduce business risk
- Assist with the annual organizational planning process, developing materials that will aid in linking org-wide priority, headcount, and budget setting for the attainment of annual goals
- Liaise with broker to lead annual review of all commercial insurance policies to optimize value, reduce risk, evaluate options, and make recommendations
- In coordination with Country and Central Programs Teams, project manage the process of developing and/or updating materials provided to newly-admitted fellows
- Participate in the admissions process by reviewing application packages and interviewing fellowship candidates
- Partner with the Health, Safety and Security lead on the Central Operations Team on various initiatives to ensure that our duty of care program sufficiently addresses the needs of our fellows in each of our placement countries
- Support the Finance & Audit Committee of the Board of Directors by managing meeting preparation and the creation of meeting materials
- Draft, complete or proof proposals, presentations and other correspondence for the Board
Facilities & Administration
- Support Country Teams in evaluating space planning/usage and the procurement of new office space as needed
- Assess and address NYC facility needs (e.g. repairs, services capital improvements) which involves liaising with vendors and landlord’s representatives
- Ensure an inventory of all technology and major assets across all offices is maintained
- Oversee IT systems and vendors to ensure that IT capabilities are well-managed and that staff needs are met
- Provide support at Training Institute
- Participate in special projects as required by the Vice President of Operations. One example is the registration with state agencies for charitable solicitations made by and gifts made to the organization
- Support other members of the Central Operations Team when additional capacity is needed
- Bachelor’s degree
- Minimum of 7 years of progressively responsible work experience
- Proven track record of simultaneously managing cross-departmental projects without losing attention to detail
- Proficient in the use of Microsoft Excel, Word and PowerPoint
- Excellent communication (verbal and written) and collaboration skills that will enable you to earn trust at all levels
- Skilled with vendor negotiations and management
- Ability to travel domestically and internationally
- Master’s degree preferred
- At least 2 years in a management consulting, operations or chief of staff role
- Strong business management skills
- Exceptional reasoning, problem solving and strategic thinking skills and ability to think ahead and plan over a 1 – 3 year timespan
- Experience leading or working on cross-functional teams, preferably in cross-cultural settings
- Ability to manage multiple simultaneous deadlines while maintaining attention to detail
- Past demonstration of initiative and innovation having identified or supported ways to improve processes
- Exceptional relationship building skills
- Excellent judgment and integrity as well as discretion when dealing with sensitive and confidential matters
- Ability to organize and present facts and figures in a clear, concise and logical manner
- Sense of humor