Full-Time Regional Manager, Chicago StoryBooth
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The Regional Manager manages the delivery of all Chicago-based StoryCorps services, including the operation of the Chicago StoryBooth and the coordination of the program’s relationships with the Chicago community (to include the site partner, non-profits / community-based organizations, and local media partners). The successful candidate will be capable of leading a dynamic and constantly evolving project, supervising staff, and negotiating with high-level external partners. Strong organizational skills, attention to detail, and a high degree of professionalism are required.
StoryCorps partners with local non-profits and other community-based organizations to maintain a high level of participation and to diversify the pool of StoryCorps participants. The Regional Manager is responsible for initiating and maintaining relationships with community organizations in the Chicago area, and for ensuring successful recording days with these partners. The Regional Manager is also the main contact for all Chicago media partners, and is responsible for the growth and development of StoryCorps’ presence in Chicago. StoryCorps is committed to engaging the entire city of Chicago through our services there, and the Regional Manager will be responsible for creating and implementing a comprehensive community engagement plan to ensure that we are reaching as many people as possible. The Regional Manager will also support StoryCorps departments (including Development, Marketing & Communications, Custom Services, and Community Training) in cultivating strategic relationships in the Chicago area, to expand and deepen our Chicago programming and community engagement, and support its financial sustainability.
The Regional Manager maintains the schedule for the Chicago StoryBooth and ensures that all tasks related to the smooth operation of the StoryBooth are completed, including maintaining the facility and recording equipment and regularly communicating and troubleshooting issues with various StoryCorps departments. The Regional Manager also oversees the ongoing work of a team of Facilitators, the front-line staff who support the recording of StoryCorps interviews through various methods. The Regional Manager will be responsible for providing them with regular supervisory support, feedback, direction, and performance assessment; the Regional Manager should be able to coordinate and delegate work, deliver positive and negative constructive feedback, and set performance improvement goals. The Regional Manager is also required to facilitate interview shifts when illness or emergencies prevent Facilitators from working, when assistance is not available from our team of Per Diem Facilitators (who work on an on-call, as-needed basis), or as otherwise required to ensure the successful operations of the Chicago StoryBooth program.
StoryCorps records, shares, and preserves stories from a diverse range of American voices — from our Griot Initiative to preserve stories of African Americans, to our Historias Initiative to collect the experiences of Latinos. Candidates with work experience in diverse communities are strongly encouraged to apply, and Spanish fluency is preferred.
StoryCorps is committed to developing a staff that matches the diversity of the communities we serve, and strongly encourages applications from people of color and the LGBTQ community.
Essential Duties and Responsibilities:
- Supervise and assess performance of two Full-Time Facilitators; manage Per Diem Facilitators
- Coordinate with staff in Brooklyn to hire and train new Facilitators and ensure current staff have up-to-date skills
- Develop and foster relationships with community-based organizations, school groups, and institutions in Chicago
- Support the needs of StoryCorps Development (both Individual and Institutional Giving), Marketing & Communications, and Custom Services as the face of StoryCorps Chicago
- Work in collaboration with various StoryCorps departments (e.g. the Community Training Team) to expand the use of digital tools (e.g., the StoryCorps App) in Chicago programming
- Function as primary contact for community partners in Chicago (media partners and community-based organizations)
- Create and implement an action plan for Chicago outreach that will engage interview participants through Booth interviews, onsite recordings and/or StoryKit recordings, as well as public programming, including leading workshops, presentations, and listening events
- Set and manage the schedule for the Chicago StoryBooth and its Facilitators
- Facilitate interviews as needed due to Facilitator absence or illness
- Be responsible and responsive for all tasks regarding StoryBooth maintenance, facilities and technical operations.
- Perform other duties to support the Chicago StoryBooth program and StoryCorps, as assigned
Knowledge, Skills, and Qualifications:
- Bachelor’s degree
- At least three years experience managing mission-driven programs in a non-profit setting (or equivalent relevant professional work experience)
- At least one year of experience providing staff supervision and evaluation
- Experience in project planning and management
- Demonstrated experience developing and executing outreach plans to engage diverse communities
- Proficiency in Microsoft Office
- Comfort in learning about and working with new technical equipment
- Valid Driver’s License
- Excellent interpersonal, written, and verbal communication skills; experience with public speaking and presentations
- Solid organization skills, multi-tasking ability, and attention to detail
- Ability to be flexible and adaptable in order to contribute to problem-solving activities within a growing, changing organization
- Cultural competence and the ability to work successfully with diverse groups of people
- Familiarity with Chicago community and local organizations
- Ability to communicate clearly in Spanish and English, both orally and in writing
- Proficiency on a Mac platform
- Experience with audio recording equipment
How to Apply
Please send your cover letter and resume to firstname.lastname@example.org and include your last name and the position title in the subject line: for example, “Jones – Regional Manager, Chicago StoryBooth.” Include your cover letter and resume as attachments titled “YourNameLetter” and “YourNameResume.” In your cover letter, please tell us how you found out about this opportunity and whether you have applied for a position at StoryCorps in the past. StoryCorps seeks to hire staff who reflect the diversity of the communities we serve. All positions at StoryCorps are filled without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, HIV/AIDS status, veteran status or any other characteristic protected by law. All are encouraged to apply.